Part-Time Customer Service Associate
Are you looking for a part-time job in a friendly, positive work environment? The Barrington Area Library is recruiting for a part-time Customer Service Associate to join our team. This position offers a variety of responsibilities in a busy and innovative library.
About You:
- You have a friendly, positive demeanor and enjoy assisting others.
- You have strong written and oral communication skills.
- You enjoy collaborating and problem-solving with coworkers and customers.
Job Summary:
- Greet and assist customers at service points, and assist with checking materials in and out. Process customer account transactions. Process Library card applications. Facilitate materials searches.
- Promote and instruct customers in the use of Library services. Direct customers for additional assistance. Coordinate with other Library staff as needed.
- Provide information to and resolve inquiries for customers via the call center (on-site or remotely), using a variety of communication tools including multi-line phone, email, instant message, and text.
Scheduling:
This is a year-round, part-time, hourly position. Weekly hours average 20-24 hours/week. Weekly schedules vary based on the needs of the department, but generally consist of weekday shifts between 8:30 AM - 5 PM, plus 1-2 evenings per week, and 1-2 weekends per month. Flexibility in scheduling is required.
Pay & Benefits:
The starting pay rate is $17.74 per hour. Skills, experience, and internal equity will determine offer made. This position is eligible for the following benefits:
- Participation in IMRF retirement pension.
- Paid vacation days, personal days, sick days, holiday pay, and bereavement pay.
- Paid parental leave.
Qualifications:
- High school diploma or GED.
- Customer service experience preferred.
To Apply:
Review the full job description here and consider joining our team! Complete, save and send the PDF application, and a cover letter, resume, and references to resume@balibrary.org.
About The Library:
Our renovated, 21st century library is a busy, friendly place that supports lifelong, active learning, and an appreciation for creativity and innovation. Customers of all ages and interests visit BALibrary, expecting to find excellent and informed service, programs and workshops that enrich and inspire, and spaces designed for private work and group collaboration.
The Barrington Area Library is an Equal Opportunity Employer.
Full-Time Network Systems Administrator
Are you a motivated, problem-solving individual looking for a career in a friendly, positive work environment? The Barrington Area Library is recruiting for a full-time Network Systems Administrator to join our IT team. This individual assists in the secure and effective administration and configuration of the networked computer system, including hardware, system software and applications.
About you:
- You like to collaborate, troubleshoot, and solve problems.
- You are independent and self-motivated.
- You have the ability to communicate technical information to non-technical colleagues.
Job Summary:
- Maintain and configure the Library’s network systems, servers, firewalls, switches, applications, and other equipment.
- Perform hardware and software upgrades, patches, and configuration changes to systems administered.
- Manage server backups.
- Diagnose and resolve hardware, software, networking, and system issues.
- Evaluate, monitor, and perform daily systems maintenance.
- Ensure daily, successful backups of all server data.
- Perform regular network security monitoring to prevent disruptive failures.
- Rebuild network components when necessary because of network crash or failure.
- Manage IT-related licensing contracts with software vendors.
- Research and make recommendations for network and server hardware and software purchases.
- Respond to IT emergencies and power outages during and outside of library hours.
Scheduling:
Full-time/37.5 hours per week, non-exempt (hourly) position. This is a hybrid position which allows for a combination of remote and onsite work. The days and hours worked are flexible depending on the Library’s IT needs, but the schedule is primarily Monday-Friday from 9 AM - 5 PM.
Compensation and Benefits:
Hourly pay rate is $33.00-35.00 per hour depending on qualifications. Skills, experience, and internal equity will determine the offer made. In exchange for your time and talent, we offer a generous benefit package that includes:
- Medical coverage
- Dental coverage
- Vision coverage
- Participation in IMRF (Illinois Municipal Retirement Fund) - retirement, disability, and life
- Basic life insurance
- Six weeks paid parental leave
- Paid holidays, vacation time, personal days, and sick leave
- Tuition reimbursement
- Long term disability
- Employee Assistance Program
Qualifications:
- Bachelor’s degree in Computer Information Systems, Computer Science, MIS, Business Intelligence, or related technical discipline or equivalent work experience.
- Three (3) years of experience as a network administrator preferred.
- Knowledge of network services such as DHCP, DNS, NTP, RADIUS, etc.
- Experience in administration of VMware virtual environment.
- Windows Server and Client troubleshooting experience.
- Cisco firewall administration experience.
To Apply:
Review the full job description here and consider joining our team! Complete, save and send the PDF application, and a cover letter, resume, and references to resume@balibrary.org.
About The Library:
Our renovated, 21st century library is a busy, friendly place that supports lifelong, active learning, and an appreciation for creativity and innovation. Customers of all ages and interests visit BALibrary, expecting to find excellent and informed service, programs and workshops that enrich and inspire, and spaces designed for private work and group collaboration.
The Barrington Area Library is an Equal Opportunity Employer.