Visit our page about volunteering at BALibrary or scroll down to see our current job openings.
Job Openings at BALibrary
Part-Time Customer Service Associate
ABOUT US: The Barrington Area Library is a busy, friendly place that supports lifelong, active learning, and an appreciation for creativity and innovation. Customers of all ages and interests visit our Library, expecting to find excellent and informed service, and spaces designed for private work and group collaboration. Our Customer Service department is dedicated to ensuring a seamless experience by assisting customers with library services, answering inquiries, and providing personalized support to meet their needs.
JOB SUMMARY:
- Greet and assist customers at service points. Assist with check-in and check-out of materials. Process customer account transactions and library card applications. Facilitate material searches.
- Promote library services and instruct customers in their use of those services. Direct customers for additional assistance. Coordinate with other library staff as needed.
- Communicate with customers, providing information and resolving inquiries on site, remotely, or via the call center, using a variety of tools including multi-line phone, email, instant message, and text.
QUALIFICATIONS:
- High school diploma or GED.
- Customer service experience preferred.
- You have a friendly, positive demeanor, and strong written and oral communication skills.
- You enjoy collaborating and problem-solving with coworkers and customers.
LOCATION: 505 N. Northwest Highway, Barrington, IL.
SCHEDULING: This is a year-round, part-time, hourly position. Weekly hours average 16-19 hours. Weekly schedules vary based on the needs of the department, but generally consist of 4 or 8 hour shifts between 8:45 AM - 9:15 PM, including 1-2 evenings per week, and 1-2 weekends per month. Flexibility in scheduling is required.
PAY & BENEFITS: The pay range is $18.50-$19.17 per hour. Skills, experience, and internal equity will determine offer made. This position is eligible for the following benefits: paid vacation days, sick days, and bereavement time pay.
APPLY NOW! Complete, save, and send the PDF application, resume and cover letter to resume@balibrary.org.
APPLICATION DEADLINE: This position will remain open until filled or until September 15, 2025, whichever comes first. We encourage applicants to apply as soon as possible.
The Barrington Area Library is an Equal Opportunity Employer.
Published on 8-15-25