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Part-Time Customer Service Associate
ABOUT US: The Barrington Area Library is a busy, friendly place that supports lifelong, active learning, and an appreciation for creativity and innovation. Customers of all ages and interests visit our Library, expecting to find excellent and informed service, and spaces designed for private work and group collaboration. Our Customer Service department is dedicated to ensuring a seamless experience by assisting customers with Library services, answering inquiries, and providing personalized support to meet their needs.
JOB SUMMARY:
- Greet and assist customers at service points, provide help with checking materials in and out. Process customer account transactions and Library card applications. Facilitate materials searches.
- Promote Library services and instruct customers in their use. Direct customers for additional assistance. Coordinate with other Library staff as needed.
- Communicate with customers on site or remotely to provide information and resolve inquiries, using a variety of tools including multi-line phone, email, instant message, and text.
QUALIFICATIONS:
- High school diploma or GED.
- Customer service experience preferred.
- Friendly, positive demeanor.
- Strong written and oral communication skills.
- Enjoy collaborating and problem solving with coworkers and customers.
LOCATION: 505 N. Northwest Highway, Barrington, IL
SCHEDULING: This is a year-round, part-time, hourly position, averaging 16-19 hours per week. Weekly schedules vary based on the needs of the department, but generally consist of 4 or 8 hour shifts between 8:45 AM - 9:15 PM, including 1-2 evenings per week, and 1-2 weekends per month. Flexibility in scheduling is required.
PAY & BENEFITS: The pay range is $18.50-$19.36 per hour. Skills, experience, and internal equity will determine offer made. This position is eligible for the following benefits: paid vacation days, sick days, and bereavement pay.
APPLY NOW! Complete, save and email the PDF application, resume, and cover letter to resume@balibrary.org.
APPLICATION DEADLINE: This position will remain open until filled or until August 15, 2026, whichever comes first. We encourage applicants to apply as soon as possible.
The Barrington Area Library is an Equal Opportunity Employer. Published on 07-20-26.
Part-Time Page
ABOUT US: The Barrington Area Library is a busy, friendly place that supports lifelong, active learning, and an appreciation for creativity and innovation. Customers of all ages and interests visit our Library, expecting to find excellent and informed service, and spaces designed for private work and group collaboration. Pages play an essential behind-the-scenes role in supporting this experience by maintaining the organization and accessibility of the Library’s collections, keeping public areas orderly, and assisting customers with basic directional questions.
JOB SUMMARY:
- Perform tasks such as check-in, inspection, alphabetizing, shelving, and straightening of materials to ensure ready access to the collections on Library shelves.
- Maintain the appearance of public areas of the Library by collecting and re-shelving materials (at various heights) while using a push cart.
- Inspect labels to ensure that the collection is correctly shelved by the Dewey Decimal System.
- Provide directional assistance to customers as needed.
QUALIFICATIONS:
- Must be at least 16 years of age and able to pass shelving test.
- Must be able to work independently and complete tasks on time.
- Must have strong collaboration and problem-solving skills.
- Must be familiar with MS Office and basic data entry skills on electronic device.
- Must be dependable, detail-oriented, and reliable.
PHYSICAL REQUIREMENTS:
- Standard office environment
- Push heavy carts daily
LOCATION: 505 N. Northwest Highway, Barrington, IL
SCHEDULING: This is a part-time hourly position averaging 16 hours per week. Shifts are four hours each and include Mondays, Fridays, Saturdays, and Sundays (1 - 5 PM).
PAY & BENEFITS: The starting pay range is $15.75 - $16.35 per hour. This position is eligible for paid vacation, paid sick time, and bereavement pay.
APPLY NOW! Complete, save, and email the PDF application and your resume to resume@balibrary.org.
APPLICATION DEADLINE: This position will remain open until filled or until August 7, 2026, whichever comes first. We encourage applicants to apply as soon as possible.
The Barrington Area Library is an Equal Opportunity Employer. Published on 7-13-26