Job Description
Job Title: Customer Service Associate
Department: Operations
Reports to: Customer Service Manager

Promote a positive and seamless customer experience throughout the library.

Essential Functions, Responsibilities, and Duties:

  • Greet and assist customers at service points, including to check materials in and out. Process customer account transactions. Process library card applications. Facilitate materials searches.
  • Promote and instruct customers in the use of library services. Direct customers for additional assistance. Coordinate with other library staff as needed.
  • Communicate with customers to provide information and resolve inquiries, onsite or remotely via the call center using a variety of tools including multi-line phone, email, instant message, and text.
  • Assist with training of new customer service staff as needed.
  • Serve on planning committees, attend Library meetings and outreach activities as requested.
  • Perform other responsibilities and duties as assigned.


  • High school diploma or GED.
  • Customer service experience for diverse groups of people preferred.
  • Collaboration and problem-solving with coworkers and customers.
  • Organizational skills.
  • Attention to detail.
  • Proficiency with MS Office. Ability to learn use of databases and software tools.
  • Flexibility to adjust work schedule.

Physical Requirements:

  • Standard office environment
  • May push carts

Onsite/Remote Work Location
Remote work only if needed for optimal organizational operation.

Travel Requirements
May occasionally travel in local community for outreach activities.

Nothing in this job description restricts the rights of Barrington Area Library to supplement or otherwise modify the responsibilities and duties of this job at any time. Reasonable accommodations may be made to enable individuals with disabilities or other needs to perform the essential functions of the position.